Refund policy

Returns & Refunds

Because our products are personal care items, we are unable to accept physical returns on opened or used bath and body products for health and hygiene reasons. All sales are final once a product has been used.

Reporting an Issue We want you to love every product you receive. If something arrives damaged, defective, or incorrect, please contact us within 10 days of receiving your order at jamie@milkmoss.com. To help us evaluate your issue, we ask that you include:

• A description of the problem
• Photos showing the issue clearly

Once we review your submission, we'll be in touch to let you know if a refund or replacement is approved. We are not able to evaluate claims submitted after the 10-day window has passed.

Exceptions / Non-Returnable Items Due to the nature of our products, we cannot accept returns on any opened personal care or bath items. We also cannot accept returns on sale items or gift cards. If you have questions about a specific item before purchasing, please reach out — we're happy to help.

Exchanges We do not offer direct exchanges. If your item is approved for a refund, you are welcome to place a new order separately.

Refunds If your refund is approved, you'll be notified by email and refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the transaction. If more than 15 business days have passed since your refund was approved, please contact us at jamie@milkmoss.com.