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Shipping policy
Here's the updated version:
Shipping Policy
Processing Time All milk+moss products are handmade in small batches. Please allow 3–5 business days for your order to be processed and prepared before it ships. During high-volume periods (holidays, launches, sales), processing may take slightly longer — we'll always communicate any delays.
Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and order weight. We ship via USPS and/or UPS. Please allow 3–7 business days for delivery after your order ships. Delivery timeframes are estimates provided by the carrier and are not guaranteed.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.
Where We Ship We currently ship within the United States only. We do not ship internationally at this time.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at jamie@milkmoss.com within 10 days of the expected delivery date. Include your order number and photos of any damage so we can work with the carrier to resolve the issue.
Incorrect Address Please double-check your shipping address at checkout. milk+moss is not responsible for orders shipped to an incorrectly entered address. If you catch an error right after placing your order, contact us immediately and we'll do our best to correct it before it ships.